UNIDAD DIDÁCTICA 1. TECHNOLOGY AND SOCIETY
- Grammar
- - Word order in questions
- - Present Simple and Present Continuous.
- - Defining relative clauses.
- Vocabulary
- Reading: How has technology changed your life?
- Writing: Technology and its potential risks.
- Listening: Buying a computer.
- Speaking: Let’s come back to the past.
UNIDAD DIDÁCTICA 2. INFORMATION TECHNOLOGY
- Grammar
- - Past Simple regular and irregular verbs
- - Past Continuous
- - Questions with and without auxiliaries
- - So, because, but, although
- Vocabulary
- Reading: The ZX Spectrum
- Writing: Computers in the future
- Listening: Touch screens
- Speaking: The most important moment
UNIDAD DIDÁCTICA 3. THE INTERNET
- Grammar
- - Going to vs Present Continuous (future arrangements)
- - Will / won’t (predictions)
- - Will / won’t (promises, offers, decisions)
- Vocabulary
- Reading: A brief history of the Internet
- Writing: The Internet will change
- Listening: Internet addiction
- Speaking: What does the Internet mean for society?
UNIDAD DIDÁCTICA 4. SECURITY AND SAFETY
- Grammar
- - Present Perfect (experience) + ever, never
- - Present Perfect vs Past Simple
- - Present Perfect Simple + yet, just, already
- - Comparatives (as...as / less…than)
- - Superlatives
- Vocabulary
- Reading: Internet Safety
- Writing: Are you really safe?
- Listening: What parents need to know about Internet Safety
- Speaking: Telling stories
UNIDAD DIDÁCTICA 5. CUSTOMERS CARE
- Grammar
- - Uses of the Infinitive + TO and verb + -ING
- - Have to, don’t have to, must, mustn’t (Contraction: mustn’t = must not)
- - Expressing movement: Prepositions of movement.
- Reading
- - Read about the importance of customer care in the following article.
- Vocabulary
- - Useful expressions to make suggestions to improve negative service.
- - Customer focus.
- - Customer focus follow-up.
- - Useful phrases for a Rep and a customer.
- Writing: List of suggestions to improve negative customer care service.
- Listening: Face to face with customers.
- Speaking: You are in a meeting with a possible new customer. Answer their questions.
UNIDAD DIDÁCTICA 6. TELEPHONING AND E-MAILS/LETTERS
- Grammar
- - First Conditional: If + present, will + infinitive & Second Conditional: If + past, would + infinitive
- - May/might + infinitive (Possibility)
- - Should/shouldn’t (Advice)
- Reading
- Vocabulary
- - Good customer-oriented telephone techniques.
- - How to better understand the customer on the phone.
- - Useful phrases to make phone calls.
- - Exercise 1: Complete the sentences with the correct form (present or past) of phrasal verbs from the box.
- - Exercise 2: Match the two parts to make sentences and questions.
- - Salutations and closes in letters and emails.
- - Phrases to use in formal and informal emails.
- Writing: Write an email.
- Listening: Phone calls.
- Speaking: Spelling.
UNIDAD DIDÁCTICA 7. MEETINGS AND PRESENTATIONS
- Grammar:
- - Present perfect + for and since
- - Present perfect or past simple?
- - Used to / Didn’t use to / Did… use to…?
- Reading
- - Read the following steps for giving an effective presentation.
- Vocabulary
- - Different type of meetings. Match the different types of meeting (1-6) with the definitions (a-f).
- - Useful phrases to arrange a meeting.
- - Useful phrases to start a meeting.
- - Discussing facts.
- - Taking part in discussions.
- - Dealing with offers.
- - Ending a meeting.
- - Effective openings for a presentation.
- - Structuring a presentation.
- - Effective conclusions for a presentation.
- Writing: Prepare a short presentation on one of your company’s products or services.
- Listening: Chairperson talking at a meeting.
- Speaking: Practising asking for and giving opinions.
UNIDAD DIDÁCTICA 8. SOCIALISING (NETWORKING)
- Grammar
- - Passive: be + past participle
- - So, Neither + auxiliaries
- Reading: Networking trips
- Vocabulary
- - Safe small-talk topics.
- - Welcoming visitors to your company.
- - Giving directions.
- - Moving from small talk to business.
- - Free-time activities.
- - Keeping the conversation going.
- - Showing visitors around a place where you live or work.
- - Recommendations to visit a place.
- - Eating out: Explaining a menu.
- - At a restaurant.
- - Talking about family.
- - At the end of a meal.
- Writing: Plan a full day starting at 9 a.m. and finishing at night to make the best possible impression on two foreign potential clients.
- Listening: Visiting a company.
- Speaking: Socializing in a restaurant.
